Support and FAQ

Q: I purchased the preset but I didn't receive anything
A: After the payment confirmation you receive a mail with confirmation, than a second mail with a link to download the preset.
Remember the second mail is sent to the mail registered with payment account.
Many users have different mails, please check them and check the spam folder

Q: I install the preset but it is empty.
A: This is the most comment problem for many users.
The answer is very simple: INSTALL THE LAST FIRMWARE!!!
Or install the firmware you can read on the preset description or in the readme file.
It is not enough to install the editor
Check your firmware is very simple! Look in the upper left corner of your editor

Q: Fractal Presets package doesn't contains .syx file
A: Yes because the preset is in fasbundle format, Don't use Fractal Bot, use Editor-Preset-Import function.
please check this video How to import and install and be confident with fasbundle presets. 

 Q: what's happen when there is a firmware upgrade?
A: When the new firmware is released  I check all my presets.
If there are some problems I fix them and I send an updated to all users who bought the presets free of charge.
Because the store is very big, the checking needs long time, if you have specific problem with new firmware, don't hesitate to contact me.
In conclusion, update your unit, if you have problem send me a message and I fix it as soon as possible.
As usual I suggest to update the FW when you have not Gigs, demo, recording sessions etc.
If you bought the preset before the new shopify store (may 2022), please provide the PayPal transition and preset name. 

Q: I installed the preset but it doesn't sound like in the video
A: most of my preset uses custom IR included in the package. You have to be confident with your modeler how to install custom IR.
Before to contact me check if the CAB block is properly associated to the IR included in the .zip file you received.
If no, read the manual of your modeler or fin out a tutorial how to (many tutorial are available on my youtube channel, use search bar)
Thank you

Q: I bought your Fractal Preset Legacy version, why I did not recieve the Dynacab version?
A: Dynacab presets are totally new.
New in terms of sound and workflow.
Working with Dynacab requires lot of work and the settings are totally different from Legacy cabs version.
In the same time many users still have old firmware and prefers legacy version
For this reason you will find Legacy and Dynacab version of the same presets with Dyn Suffix (of course I could change the name to avoid misunderstanding but it makes sense to keep the same root name)
In case very new operative system (like Cygnus) the updates will be done for both version. Thank you for your support.

Q: I bought presets/patch, how can install it? What is impulse response? How can install it? What is .zip file? How can I connect my unit with the PC?
A: These question regards the knowledge base of your unit.
Please be confident with it, read the manual and try to search tutorials on YouTube, check if you are able to do the basic operations. Basic support is not included.

Q: I bought Preset for FM3, now I have FM9/AXE FX3, may I have the preset for my unit?
A: No, when you buy a preset you can't get automatically all versions for different units. Presets for FM3 are fully compatible with FM9 and AXE FX3, preset for FM9 are fully compatible with FX3.

Q:I buy a preset but I don't like it. May I get money back?
A: Software is not refundable.
On my video you can evaluate the quality of my presets.
All units are connected to an audio interface, no post production.
If you can't get the same sound of my video please check your setup, wiring gear etc.
You can't get the sound if you connect the units to a guitar amplifier
In case of doubts you can contact me for further informations